[2896] in SIPB-AFS-requests
Re: Sending failed 1GB disk back to ADS
daemon@ATHENA.MIT.EDU (Jonathon Weiss)
Mon Nov 10 22:20:51 1997
From: Jonathon Weiss <jweiss@MIT.EDU>
To: jhawk@MIT.EDU, usenet@MIT.EDU
Cc: star-maintainers@MIT.EDU
In-Reply-To: Your message of "Mon, 10 Nov 1997 12:49:26 EST."
<199711101749.MAA22868@contents-vnder-pressvre.MIT.EDU>
Date: Mon, 10 Nov 1997 22:20:43 EST
> Apparently this disk had been sent back to ADS previously (it appears
> that we neglected to purchase advance replacement for it...), but they
> couldn't find anything wrong with it. It's my assertion that if things
> like this happen:
I've never dealt with this case with ADS, but my approach would be to
callthem up and telling them that the disk wasn't acceptable (ie still
broken). I suspect you can convince them to actually give us a new
disk.
> I'm not sure why they wouldn't be tagged, I guess someone
> should follow up with the property office if it's accurate
> (procedure?).
The procedure is to contact the appropriate person listed in
/mit/ops/project/Vendors/MITprop, and arrange an appointment.
Generally, they'll want a copy of the packing list when tagging
hardware (which contains the PO number among other things), and if it
is a replacement disk the tag number of the disk that was replaced.
Also, they are supposed to contact us at somepoint after the purchase
goes through, (for new purchases, I'm not sure they do for RMAs, since
I don't think the hear about them.)
Jonathon
