[99882] in North American Network Operators' Group
Re: Why do some ISP's have bandwidth quotas?
daemon@ATHENA.MIT.EDU (Justin M. Streiner)
Mon Oct 8 12:22:35 2007
Date: Mon, 8 Oct 2007 12:17:42 -0400 (EDT)
From: "Justin M. Streiner" <streiner@cluebyfour.org>
To: nanog <nanog@merit.edu>
In-Reply-To: <002c01c809c1$3733aa10$3200a8c0@spyder>
Errors-To: owner-nanog@merit.edu
On Mon, 8 Oct 2007, Andy Johnson wrote:
> In my experience, the support cost of DSL is significantly cheaper than
> dial-up in terms of helpdesk calls. DSL/Cable/FiOS is typically a plug and
> play, where as dialup can be quite a bit more troublesome, involving more
> tech time in the long run.
I occasionally see providers offering pay-per-incident tech support,
particularly for their lower-priced service offerings, as a way to offset
the higher support costs as a percentage of overall revenue from those
users. I'm not saying it's right or wrong, but it is out there.
jms
