[99401] in North American Network Operators' Group
Re: ticket research
daemon@ATHENA.MIT.EDU (Marshall Eubanks)
Thu Sep 20 12:53:58 2007
In-Reply-To: <46F29557.7080304@psg.com>
Cc: North American Network Operators Group <nanog@merit.edu>
From: Marshall Eubanks <tme@multicasttech.com>
Date: Thu, 20 Sep 2007 12:49:43 -0400
To: Randy Bush <randy@psg.com>
Errors-To: owner-nanog@merit.edu
Dear Randy;
On Sep 20, 2007, at 11:44 AM, Randy Bush wrote:
>
> a respected researcher (with a grad student) i trust wants to
>
>> obtain trouble ticket logs from different networks to understand the
>> nature of failures in ISP networks. we hope that this analysis will
>> help us develop troubleshooting techniques.
>
> they have some data already from abiline and a large euro telco.
> further,
>
>> we can sign NDAs if needed and we'll anonymize the data before
>> publishing.
>
> they realize that such data are extremely sensitive. and also know
> that
> they are buried in kinky databases etc. but one has to try.
>
Do they want tickets from ISP's or from users ? (Or, more precisely,
from people experiencing
problems, or those fixing them ?)
Regards
Marshall
> ( and let's try not to rat-hole on nanog about why this is good,
> insane,
> will cause starvation in iowa, might end global warming, ... :)
>
> if you think you might be willing to help, drop me a note and i will
> introduce you. thanks.
>
> randy
