[97837] in North American Network Operators' Group
RE: Level(3) faux paux
daemon@ATHENA.MIT.EDU (David Hubbard)
Thu Jul 12 12:00:36 2007
Date: Thu, 12 Jul 2007 11:56:19 -0400
From: "David Hubbard" <dhubbard@dino.hostasaurus.com>
To: <nanog@merit.edu>
Errors-To: owner-nanog@merit.edu
From: Valdis.Kletnieks@vt.edu
>
> Or maybe past experience has shown that the two have the same=20
> *actual* failure rate, but asking for a Level3 help is more
> likely to actually get you a clueful *and* helpful engineer.
This has been my experience when we've had issues with any of
the five companies we purchase from; Level 3 has consistently
been able to put someone on the phone that actually knows how
to resolve problems without even needing to call me back; most
of the others we turn our link off because I know it's going to
be several hours.
David
