[97512] in North American Network Operators' Group
Re: Quarantining infected hosts (Was: FBI tells the public to call
daemon@ATHENA.MIT.EDU (Per Heldal)
Mon Jun 18 18:10:43 2007
From: Per Heldal <heldal@eml.cc>
To: Suresh Ramasubramanian <ops.lists@gmail.com>
Cc: Sean Donelan <sean@donelan.com>, nanog@nanog.org
In-Reply-To: <bb0e440a0706180830r73871a8du977a4122c9c0599d@mail.gmail.com>
Date: Tue, 19 Jun 2007 00:00:46 +0200
Errors-To: owner-nanog@merit.edu
On Mon, 2007-06-18 at 21:00 +0530, Suresh Ramasubramanian wrote:
> On 6/18/07, Sean Donelan <sean@donelan.com> wrote:
> > Automation is a non-starter unless you have people to deal with the
> > exceptions. If you don't deal with exceptions, eventually problems with
> > any automated system will overwhelm you. You can only hid behind IVR
> > recordings "You call is very important to us" for so long.
>
> You're preaching to the choir there. That still doesnt underrate the
> importance of automating this. Throwing people at it simply doesnt
> scale.
Before you make it a technical or HR issue you first have to either find
a way to make aggressive ISP policies profitable or
introduce .gov-regulations that say you either operate according to some
standard or not at all.
//per
