[97502] in North American Network Operators' Group
Re: Quarantining infected hosts (Was: FBI tells the public to call their ISP for help)
daemon@ATHENA.MIT.EDU (Suresh Ramasubramanian)
Mon Jun 18 11:39:24 2007
Date: Mon, 18 Jun 2007 21:00:11 +0530
From: "Suresh Ramasubramanian" <ops.lists@gmail.com>
To: "Sean Donelan" <sean@donelan.com>
Cc: nanog@nanog.org
In-Reply-To: <Pine.GSO.4.64.0706181124360.11420@clifden.donelan.com>
Errors-To: owner-nanog@merit.edu
On 6/18/07, Sean Donelan <sean@donelan.com> wrote:
> Automation is a non-starter unless you have people to deal with the
> exceptions. If you don't deal with exceptions, eventually problems with
> any automated system will overwhelm you. You can only hid behind IVR
> recordings "You call is very important to us" for so long.
You're preaching to the choir there. That still doesnt underrate the
importance of automating this. Throwing people at it simply doesnt
scale.
--
Suresh Ramasubramanian (ops.lists@gmail.com)
