[96535] in North American Network Operators' Group
Re: Best practices for abuse@ mailbox and network abuse complaint handling?
daemon@ATHENA.MIT.EDU (Suresh Ramasubramanian)
Sun May 13 10:45:15 2007
Date: Sun, 13 May 2007 20:14:22 +0530
From: "Suresh Ramasubramanian" <ops.lists@gmail.com>
To: nanog@merit.edu
In-Reply-To: <20070512231925.GF88106@burnout.tpb.net>
Errors-To: owner-nanog@merit.edu
On 5/13/07, Niels Bakker <niels=nanog@bakker.net> wrote:
>
> Difficult, as spam complaints generally include the original spam and
> thus trigger SpamAssassin (almost) just as hard.
>
> Otherwise, looking forward to your 98% effective procmail recipe
>
Start with something as simple as "to or cc your abuse desk" .. and
ask yourself how many times your abuse desk has been bcc'd on email in
the past.
--
Suresh Ramasubramanian (ops.lists@gmail.com)
