[96516] in North American Network Operators' Group
Re: Best practices for abuse@ mailbox and network abuse complaint handling?
daemon@ATHENA.MIT.EDU (Al Iverson)
Sat May 12 11:04:06 2007
Date: Sat, 12 May 2007 10:01:52 -0500
From: "Al Iverson" <aliversonchicagolists@gmail.com>
To: nanog@merit.edu
In-Reply-To: <bb0e440a0705112024s3d339712i7070a6b4a219742e@mail.gmail.com>
Errors-To: owner-nanog@merit.edu
On 5/11/07, Suresh Ramasubramanian <ops.lists@gmail.com> wrote:
> > Probably 98% of the mailbox is from are spammers who've harvested or
> > randomly targeted abuse@ addresses for male enhancement, maybe 1.99%
>
> So? A little filtering should handle a lot of that, procmail even.
> At least to file the obvious crap into a different folder that can be
> looked at and blown away
I've had good luck using Spamhaus's ZEN blacklist to filter mail
inbound to our abuse desk. Tagging and manually reviewing all messages
for a month before enabling it as a true filter showed me that the
risk of dropping legitimate email on the floor seemed to be nil.
My experience: http://tinyurl.com/3a4xdu
Regards,
Al Iverson
--
Al Iverson on Spam and Deliverabilty, see http://www.spamresource.com
News, stats, info, and commentary on blacklists: http://www.dnsbl.com
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