[96435] in North American Network Operators' Group
Re: ISP CALEA compliance
daemon@ATHENA.MIT.EDU (Jon Lewis)
Thu May 10 16:03:03 2007
Date: Thu, 10 May 2007 16:00:36 -0400 (EDT)
From: Jon Lewis <jlewis@lewis.org>
To: William Allen Simpson <william.allen.simpson@gmail.com>
Cc: nanog@merit.edu
In-Reply-To: <46437391.1060305@gmail.com>
Errors-To: owner-nanog@merit.edu
On Thu, 10 May 2007, William Allen Simpson wrote:
> Follow the usual best practices, and you may save time and money.
>
> 1. Ensure that your DHCP, RADIUS, SMTP, and other logs are always,
> ALWAYS, *ALWAYS* rolled over and deleted within 7 days without backup.
> I'd recommend 3 days, but operational requirements vary.
Assuming you're actually serious, how do you deal with customers who
dispute usage one or more months ago (when they get their bill)?
We keep summarized radius detail for a considerable time, and its not
unusual to have to pull up several months worth to quell a customer
initiated billing dispute.
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Jon Lewis | I route
Senior Network Engineer | therefore you are
Atlantic Net |
_________ http://www.lewis.org/~jlewis/pgp for PGP public key_________
