[93382] in North American Network Operators' Group
Re: VOIP issues/Cisco TAC offline?
daemon@ATHENA.MIT.EDU (Cat Okita)
Sun Nov 12 04:01:32 2006
Date: Sun, 12 Nov 2006 04:00:13 -0500 (EST)
From: Cat Okita <cat@reptiles.org>
To: Arie Vayner <ariev@vayner.net>
Cc: nanog@merit.edu
In-Reply-To: <20b13c6b0611120052h4121628drca22b96d107d5dde@mail.gmail.com>
Errors-To: owner-nanog@merit.edu
On Sun, 12 Nov 2006, Arie Vayner wrote:
> I just called the US number, and got the normal "Welcome to Cisco TAC"
> IVR...
Arie -
If you reread my email, you'll notice that I specify that you need to
select either option 1 for 'network down', or option 2 for 'existing
service order', and then enter a service order... and having just checked
again, it appears there's still an issue as of 04:00EST.
cheers!
>> I've been getting either voicemail or nothing via the network down option
>> for Cisco TAC from about 01:45EST Nov 12th onwards (it's about 03:30 now);
>> taking the 'existing service order' option ends up in a fast busy after
>> putting in the number.
>>
>> Calling the US 408-* or the EMEA numbers directly has the same result.
>>
>> I seem to recall that Cisco's gone pure VOIP, and I'm wondering if that
>> might be the source of the issue - and if that's the case, if anybody
>> would care to comment/speculate about ways to avoid this type of issue
>> in other deployments.
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