[92472] in North American Network Operators' Group
Re: tech support being flooded due to IE 0day
daemon@ATHENA.MIT.EDU (Gadi Evron)
Fri Sep 22 00:36:44 2006
Date: Thu, 21 Sep 2006 23:30:06 -0500 (CDT)
From: Gadi Evron <ge@linuxbox.org>
To: Joel Jaeggli <joelja@uoregon.edu>
Cc: Dave Stewart <dbs@dbscom.com>, nanog@merit.edu
In-Reply-To: <4513664E.2030509@uoregon.edu>
Errors-To: owner-nanog@merit.edu
On Thu, 21 Sep 2006, Joel Jaeggli wrote:
> Gadi, your initial query lacked the factual background that would have
> been useful for someone to decide if it was relevant to them or not.
> While I do believe that the intersection of host and applications issues
> and networking has applicability here I will make two observations that
> I hope are not wildly off the mark.
>
> Many of the people on the operations side of networks do not spend a lot
> of time on security mailing lists. They also don't spend a lot of time
> looking into their own support organizations until until problems get
> escalated to them, so your initial post could have used more background.
>
> Even in an enterprise it's really hard to justify the expenditure that a
> rapid response to a host security problem involves. For an isp which is
> not likely to be in the position to recover the cost of being reactive
> let alone pro-active I can't imagine how they would possibly support
> desktop issues like this.
Thank you, I will make sure and learn from this in the future!
Gadi.
>
> joelja
>
> > Thanks,
> >
> > Gadi.
>
> --
> ------------------------------------------------------------------------
> Joel Jaeggli Unix Consulting joelja@uoregon.edu
> GPG Key Fingerprint: 5C6E 0104 BAF0 40B0 5BD3 C38B F000 35AB B67F 56B2
>
