[92465] in North American Network Operators' Group
Re: tech support being flooded due to IE 0day
daemon@ATHENA.MIT.EDU (Robert Snyder)
Thu Sep 21 23:38:01 2006
In-Reply-To: <Pine.GSO.4.58.0609220206280.284@marvin.argfrp.us.uu.net>
From: Robert Snyder <rsnyder@toontown.erial.nj.us>
Date: Thu, 21 Sep 2006 23:36:36 -0400
To: nanog@merit.edu
Errors-To: owner-nanog@merit.edu
On Sep 21, 2006, at 10:11 PM, Christopher L. Morrow wrote:
>
> On Thu, 21 Sep 2006, Gadi Evron wrote:
>>
>> Are you telling me tech support overflow at this immense scale
>> does not
>> affect the ISP and its network staff as well?
>
> define 'immense scale' ... no calls here... so 'immense scale' in this
> case is 'nothing'.
I'm seeing email saying my employer's (large broadband) call centers
are taking extremely high call volumes due they believe to this
exploit. I don't think this is a case of crying wolf, since there are
apparently several broadband providers who are getting hit with this,
based on Gadi's email.
I'll leave the flamewar as to whether this is on topic for NANOG or
not to the experts.
Bob
