[92421] in North American Network Operators' Group
Broadvoice Cluefull?
daemon@ATHENA.MIT.EDU (Jay Stewart)
Wed Sep 20 15:03:30 2006
Reply-To: <jacob@stewarts.us>
From: "Jay Stewart" <jacob@stewarts.us>
To: <nanog@nanog.org>
Date: Wed, 20 Sep 2006 11:51:14 -0700
Errors-To: owner-nanog@merit.edu
Sorry to send this here, (really, really, sorry), but does anybody know =
any
cluefull techie or CSR types at BroadVoice?
I've pretty much tried everything I can to get through to them but after =
90
minutes on hold, and after having a working account munged by the CSR =
to
the point where it's no longer working, and being hungup on twice (after =
30
minute holds) due to incompetant CSRs, I'm in "homicidal rage" mode =
about
now, and really need to get through to someone who can fix a problem.
Thanks in advance. And now back your your regularly scheduled =
discussion of
IP ownerships rights, etc. . . .=20
Jay Stewart
Zhonka Broadband
P.S. (to all service providing companies): If you're going to have to =
keep
people on hold for 30 minutes or more EACH time they call, please spring =
a
few bucks for some royalty free music or poetry or something (we use =
Robert
Burns read by noted artist John Cairney), but PLEASE, PLEASE don't use =
an
insipid two minute piano loop, ugh. . .=20
