[92028] in North American Network Operators' Group
AT&T (SBCGLOBAL) problems?
daemon@ATHENA.MIT.EDU (Owen DeLong)
Fri Sep 1 12:01:45 2006
To: nanog@nanog.org
From: Owen DeLong <owen@delong.com>
Date: Fri, 1 Sep 2006 08:59:33 -0700
Errors-To: owner-nanog@merit.edu
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Apologies to the list, but, I'm at Witts End on this problem.
Can someone from SBCGLOBAL with 1/2 a clue please contact me?
I'm seeing an issue between dist4-g9-3.pltnca.sbcglobal.net and
bras2-g9-0.pltnca.sbcglobal.net with intermittent complete packet
loss...
Matt's traceroute [v0.54]
owen Fri Sep 1
08:56:21 2006
Keys: D - Display mode R - Restart statistics Q - Quit
Packets Pings
Hostname %Loss Rcv Snt Last Best
Avg Worst
1. delong-sjca-02-e1.delong.sj.ca.us 1% 509 511 1 1
4 118
2. zy652-a.delong.sj.ca.us 1% 509 511 2 1
2 11
3. sms0.sc.meer.net 2% 503 511 232 21
180 1332
4. metro2-transit.sc.svcolo.com 1% 505 511 241 22
178 1343
5. 339.ge-5-1-1.er10a.sjc2.us.above.ne 2% 502 511 175 21
193 1344
6. so-2-0-0.mpr3.sjc2.us.above.net 3% 499 510 107 21
182 1307
7. so-3-0-0.mpr2.sjc7.us.above.net 4% 494 510 118 21
181 1316
8. ex2-p4-1.eqsjca.sbcglobal.net 2% 504 510 140 21
188 1345
9. bb1-p6-0.crscca.sbcglobal.net 2% 500 510 364 23
189 1256
10. bb2-p5-0.pltnca.sbcglobal.net 2% 503 510 193 24
183 1275
11. dist4-g9-3.pltnca.sbcglobal.net 5% 487 510 192 24
176 1292
12. bras2-g9-0.pltnca.sbcglobal.net 46% 276 510 140 25
190 1323
13. adsl-69-105-41-206.dsl.pltn13.pacbe 49% 264 510 107 33
191 1094
14. adsl-69-105-74-210.dsl.pltn13.pacbe 49% 263 510 45 35
200 1266
I am seeing this problem from multiple locations when trying to reach
destination 69.105.74.210.
Your technical support department refuses to escalate the issue unless
I can come up with the DSL phone number for the affected customer.
I can be reached at 408-921-6984.
Owen
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<HTML><BODY style=3D"word-wrap: break-word; -khtml-nbsp-mode: space; =
-khtml-line-break: after-white-space; "><DIV>Apologies to the list, but, =
I'm at Witts End on this problem.</DIV><DIV><BR =
class=3D"khtml-block-placeholder"></DIV>Can someone from SBCGLOBAL with =
1/2 a clue please contact me?<DIV><BR =
class=3D"khtml-block-placeholder"></DIV><DIV>I'm seeing an issue between =
dist4-g9-3.pltnca.sbcglobal.net =
and</DIV><DIV>bras2-g9-0.pltnca.sbcglobal.net with intermittent complete =
packet</DIV><DIV>loss...</DIV><DIV><BR =
class=3D"khtml-block-placeholder"></DIV><DIV><FONT =
class=3D"Apple-style-span" face=3D"Courier">=A0 =A0=A0 =A0=A0 =A0=A0 =A0=A0=
=A0=A0 =A0=A0 =A0=A0 =A0=A0 =A0Matt's traceroute=A0 =
[v0.54]</FONT></DIV><DIV><FONT class=3D"Apple-style-span" =
face=3D"Courier">owen=A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =
=A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0=A0 Fri Sep=A0 1 08:56:21 =
2006</FONT></DIV><DIV><FONT class=3D"Apple-style-span" =
face=3D"Courier">Keys:=A0 D - Display mode=A0 =A0 R - Restart =
statistics=A0 =A0 Q - Quit</FONT></DIV><DIV><FONT =
class=3D"Apple-style-span" face=3D"Courier">=A0 =A0 =A0 =A0 =A0 =A0 =A0 =
=A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0=A0 Packets=A0 =A0 =
=A0 =A0 =A0 =A0 =A0=A0 Pings</FONT></DIV><DIV><FONT =
class=3D"Apple-style-span" face=3D"Courier">Hostname=A0 =A0 =A0 =A0 =A0 =
=A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 %Loss=A0 Rcv=A0 Snt=A0 Last =
Best=A0 Avg=A0 Worst</FONT></DIV><DIV><FONT class=3D"Apple-style-span" =
face=3D"Courier"> 1. delong-sjca-02-e1.delong.sj.ca.us =A0 =A0=A0 =A01%=A0=
509=A0 511=A0 =A0=A0 1=A0 =A0 1=A0 =A0 4=A0 =A0 =
118</FONT></DIV><DIV><FONT class=3D"Apple-style-span" face=3D"Courier"> =
2. zy652-a.delong.sj.ca.us=A0 =A0 =A0=A0 =A0=A0 =A0=A0 =A0=A0 =A01%=A0 =
509=A0 511=A0 =A0=A0 2=A0 =A0 1=A0 =A0 2=A0 =A0=A0 =
11</FONT></DIV><DIV><FONT class=3D"Apple-style-span" face=3D"Courier"> =
3. sms0.sc.meer.net=A0 =A0=A0 =A0=A0 =A0=A0 =A0=A0 =A0=A0 =A0=A0 =A0=A0 =
=A02%=A0 503=A0 511=A0=A0 232=A0=A0 21=A0 180=A0=A0 =
1332</FONT></DIV><DIV><FONT class=3D"Apple-style-span" face=3D"Courier"> =
4. metro2-transit.sc.svcolo.com=A0 =A0=A0 =A0=A0 =A0=A0 =A01%=A0 505=A0 =
511=A0=A0 241=A0=A0 22=A0 178=A0=A0 1343</FONT></DIV><DIV><FONT =
class=3D"Apple-style-span" face=3D"Courier"> 5. =
339.ge-5-1-1.er10a.sjc2.us.above.ne=A0 =A0 =A02%=A0 502=A0 511=A0=A0 =
175=A0=A0 21=A0 193=A0=A0 1344</FONT></DIV><DIV><FONT =
class=3D"Apple-style-span" face=3D"Courier"> 6. =
so-2-0-0.mpr3.sjc2.us.above.net=A0 =A0=A0 =A0=A0 =A03%=A0 499=A0 510=A0=A0=
107=A0=A0 21=A0 182=A0=A0 1307</FONT></DIV><DIV><FONT =
class=3D"Apple-style-span" face=3D"Courier"> 7. =
so-3-0-0.mpr2.sjc7.us.above.net=A0 =A0=A0 =A0=A0 =A04%=A0 494=A0 510=A0=A0=
118=A0=A0 21=A0 181=A0=A0 1316</FONT></DIV><DIV><FONT =
class=3D"Apple-style-span" face=3D"Courier"> 8. =
ex2-p4-1.eqsjca.sbcglobal.net=A0 =A0 =A0=A0 =A0=A0 =A02%=A0 504=A0 510=A0=A0=
140=A0=A0 21=A0 188=A0=A0 1345</FONT></DIV><DIV><FONT =
class=3D"Apple-style-span" face=3D"Courier"> 9. =
bb1-p6-0.crscca.sbcglobal.net=A0 =A0 =A0=A0 =A0=A0 =A02%=A0 500=A0 510=A0=A0=
364=A0=A0 23=A0 189=A0=A0 1256</FONT></DIV><DIV><FONT =
class=3D"Apple-style-span" face=3D"Courier">10. =
bb2-p5-0.pltnca.sbcglobal.net=A0 =A0 =A0 =A0 =A0 2%=A0 503=A0 510=A0=A0 =
193=A0=A0 24=A0 183=A0=A0 1275</FONT></DIV><DIV><FONT =
class=3D"Apple-style-span" face=3D"Courier">11. =
dist4-g9-3.pltnca.sbcglobal.net=A0 =A0 =A0 =A0 5%=A0 487=A0 510=A0=A0 =
192=A0=A0 24=A0 176=A0=A0 1292</FONT></DIV><DIV><FONT =
class=3D"Apple-style-span" face=3D"Courier">12. =
bras2-g9-0.pltnca.sbcglobal.net=A0 =A0 =A0=A0 46%=A0 276=A0 510=A0=A0 =
140=A0=A0 25=A0 190=A0=A0 1323</FONT></DIV><DIV><FONT =
class=3D"Apple-style-span" face=3D"Courier">13. =
adsl-69-105-41-206.dsl.pltn13.pacbe=A0=A0 49%=A0 264=A0 510=A0=A0 107=A0=A0=
33=A0 191=A0=A0 1094</FONT></DIV><DIV><FONT class=3D"Apple-style-span" =
face=3D"Courier">14. adsl-69-105-74-210.dsl.pltn13.pacbe=A0=A0 49%=A0 =
263=A0 510=A0 =A0 45=A0=A0 35=A0 200=A0=A0 1266</FONT></DIV><DIV><FONT =
class=3D"Apple-style-span" face=3D"Courier"><BR =
class=3D"khtml-block-placeholder"></FONT></DIV><DIV><FONT =
class=3D"Apple-style-span" face=3D"Courier"><BR =
class=3D"khtml-block-placeholder"></FONT></DIV><DIV>I am seeing this =
problem from multiple locations when trying to =
reach</DIV><DIV>destination 69.105.74.210.</DIV><DIV><BR =
class=3D"khtml-block-placeholder"></DIV><DIV>Your technical support =
department refuses to escalate the issue unless</DIV><DIV>I can come up =
with the DSL phone number for the affected customer.</DIV><DIV><BR =
class=3D"khtml-block-placeholder"></DIV><DIV>I can be reached at =
408-921-6984.</DIV><DIV><BR =
class=3D"khtml-block-placeholder"></DIV><DIV>Owen</DIV><DIV><BR =
class=3D"khtml-block-placeholder"></DIV></BODY></HTML>=
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