[91593] in North American Network Operators' Group
Re: SORBS Contact
daemon@ATHENA.MIT.EDU (Stefan Hegger)
Tue Aug 8 09:39:20 2006
From: Stefan Hegger <Stefan.Hegger@lycos-europe.com>
To: Stephen Satchell <list@satchell.net>
Date: Tue, 8 Aug 2006 15:38:47 +0200
Cc: Brian Boles <vegasnetman@gmail.com>, nanog@merit.edu
In-Reply-To: <44D85B05.7060703@satchell.net>
Errors-To: owner-nanog@merit.edu
If you are blacklisted due of SPAM, and this happens often when you are an=
=20
ISP, there is not automatic process.
Stefan
On Tuesday 08 August 2006 11:36, Stephen Satchell wrote:
> Stefan Hegger wrote:
> > We have the same problem. We are blacklisted and I filled out the
> > webform. I got an email regarding ticket number and account/password to
> > track the ticket. But it seems that nobody is working on it.
>
> There has been extensive discussion on NANAE and NANABl newsgroups on
> this issue. The bottom line: The SORBS ticket queue is handled by a
> group of unpaid volunteers, and there is quite a backlog. That's why
> there is the automatic de-listing system in place, which requires proper
> host names and longer time-to-live (TTL) values in rDNS.
>
> Yes, it's a bit of work, but it beats waiting for someone to get around
> to your ticket.
>
> No, I'm not associated in any way with SORBS, just an interested
> observer and system administrator who has had to deal with listings mysel=
f.
=2D-=20
Stefan Hegger
Internet System Engineer
Stefan.Hegger@lycos-europe.com
Tel: +49 5241 8071 334
Lycos Europe GmbH
Carl-Bertelsmann Str. 29
Postfach 315
33311 G=C3=BCtersloh
