[90530] in North American Network Operators' Group
RE: BCP for Abuse Desk
daemon@ATHENA.MIT.EDU (Mark Borchers)
Tue May 30 21:52:36 2006
From: "Mark Borchers" <mborchers@igillc.com>
To: <Valdis.Kletnieks@vt.edu>, <nanog@merit.edu>
Date: Tue, 30 May 2006 20:51:55 -0500
In-Reply-To: <200605302259.k4UMxAbK010490@turing-police.cc.vt.edu>
Errors-To: owner-nanog@merit.edu
> Subject: Re: BCP for Abuse Desk
(various good stuff deleted for brevity)
> 3d) Make sure your ToS allows nuking a spamming/abusive host.
> 3e) Then *use* that clause in the ToS when needed.
Each of the ISP's I worked for had such a clause. I felt it
was a double edged sword. The only choices were to use it or
not to use it, and on non-clear cut cases the business side of
a company may be reluctant to heave a paying customer out the
door. I would advocate service contracts that allow a graduated
response including, but not limited to, getting rid of the
customer. That way, there are penalties available even in cases
of "unintentional" network abuse.
