[89513] in North American Network Operators' Group
Juniper Support pricing.
daemon@ATHENA.MIT.EDU (Andy Davidson)
Thu Mar 23 12:17:14 2006
Date: Thu, 23 Mar 2006 17:16:38 +0000
From: Andy Davidson <andy@nosignal.org>
To: nanog@merit.edu
X-SA-Exim-Mail-From: andy@nosignal.org
Errors-To: owner-nanog@merit.edu
Hi,
Has anyone else seen Juniper support pricing take one hell of a hike in
the past twelve months ?
We've been quoted a rise of 141% on the costs of supporting our ISG2000
units, and a 114% rise on the costs of supporting our Redline^WJuniper
E|X devices.
I've been asked to provide a case to evaluate the costs of binning the
existing kit and migrating the firewalls to PIX... which I'd prefer to
avoid if at all possible, as it is a bad time to take on the extra
workload.
We have been a model (I hope!) customer in that we've only had one
post-sales/operational trouble-ticket case open in the past twelve
months for our entire family of Juniper products !
Just wondering whether it's something you guys have seen too.
-a