[89069] in North American Network Operators' Group
Re: Quarantine your infected users spreading malware
daemon@ATHENA.MIT.EDU (Christopher L. Morrow)
Thu Mar 2 03:49:45 2006
Date: Thu, 02 Mar 2006 08:47:43 +0000 (GMT)
From: "Christopher L. Morrow" <christopher.morrow@verizonbusiness.com>
In-reply-to: <4405DCE9.4050205@brightok.net>
To: Jack Bates <jbates@brightok.net>
Cc: nanog@merit.edu
Errors-To: owner-nanog@merit.edu
On Wed, 1 Mar 2006, Jack Bates wrote:
> Christopher L. Morrow wrote:
> <snip>
> > agreed, punting this problem to the helpdesk makes the helpdesk manager
> > grab his gun(s) and find the security wonk that put a hurtin' on his
> > numbers :) Also, it costs lots of money, which isn't generally a good
> > plan.
>
> Do you find that web redirection actually stems the flow of calls to the
> helpdesk? We find that anything out of the normal usually results in a
don't know, we don't do it except for some internal things I think... I
just know what our customer support folks do if I screw up and make a
bunch of customers call in :)
