[88301] in North American Network Operators' Group
Re: GoDaddy.com shuts down entire data center?
daemon@ATHENA.MIT.EDU (Martin Hannigan)
Sat Jan 28 10:57:02 2006
From: Martin Hannigan <hannigan@world.std.com>
To: william@elan.net ("william(at)elan.net")
Date: Sat, 28 Jan 2006 10:44:17 -0500 (EST)
Cc: nanog@merit.edu (NANOG)
In-Reply-To: <Pine.LNX.4.62.0601270839090.31872@sokol.elan.net> from "william(at)elan.net" at Jan 27, 2006 09:07:59 AM
Errors-To: owner-nanog@merit.edu
>
>
>
> I'm not sure how on-topic this is/was, but considering long thread
> and different opinions that were expressed before, I believe some
> here may want to have additional information I recently read:
> http://www.emailbattles.com/archive/battles/phish_aacgebeeje_hc/
>
> The article author talked to both nectartech and godaddy and
> is also including copies of emails from nectartech side as to
> their conversations with godaddy. The last one (on how domain
> can be reactivated) you may find most interesting if you're not
> otherwise familiar with godaddy's policies:
> http://www.trimmail.com/news/archive/extra/godaddy_v_nectartech/14012006/
The customer service aspects of it are less impressive. I originally
thought, based on information available at that time, that GoDaddy
did a decent, or even a good job, at "handling" the call. Today,
I think they did an OK job. Nothing exemplary, but definately not
bad from an operations perspective.
What is interesting is the concept of calling a rack, or a row,
a "datacenter". It's becoming more commonplace for terms to
be exaggerated these days i.e. "datacenter".
Another interesting point is that GoDaddy charged a $199
reconnect fee. They punished the operator for the behavoir of their
customers.
-M<
