[87965] in North American Network Operators' Group
Re: GoDaddy.com shuts down entire data center?
daemon@ATHENA.MIT.EDU (chuck goolsbee)
Mon Jan 16 00:50:11 2006
In-Reply-To: <4387CD25-C778-4DC6-8058-F6AEB32E32DF@isc.org>
Date: Sun, 15 Jan 2006 21:49:34 -0800
To: nanog@merit.edu
From: chuck goolsbee <chucklist@forest.net>
Errors-To: owner-nanog@merit.edu
>I think the main thing I learned from that is that there are a
>surprising number of hosting companies and self-professed data
>centre operators who really don't know much about the DNS.
Or even what the word "datacenter" means. Sounds to me like a rack of
servers or a cage was suspended, not "an entire datacenter" which was
claimed several times.
The recorded phone call was basically a lesson in how NOT to escalate
a call, from both sides involved. From the customer's side if he'd
not been so confrontational, he probably would have gotten his
problem solved. From the operator's side, they should have a
procedure for dealing with abuse and critical escalations 7/24.
Just my perception.
--chuck
