[8642] in North American Network Operators' Group

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Re: Outage (planned and unplanned) notification

daemon@ATHENA.MIT.EDU (Ehud Gavron)
Mon Apr 14 14:03:31 1997

Date: Mon, 14 Apr 1997 10:30:24 -0700 (MST)
From: Ehud Gavron <GAVRON@ACES.COM>
In-reply-to: "Your message dated Mon, 14 Apr 1997 13:04:53 -0400 (EDT)"
 <199704141704.NAA30811@elektra.ultra.net>
To: Joe Provo - Network Architect <jprovo@ma.ultranet.com>
Cc: nanog@merit.edu, GAVRON@ACES.COM

...
>Sprint's list has gotten better regarding notifications.  Using existing
>customer-provider relations is very useful.
[snip]

From snailmail I just got from Sprint:
	"Sprint Internet Services does not guarantee proactive
	notification to our customer base on any outage or
	maintenance (scheduled or unscheduled)."

This in response to my complaint about an unscheduled "upgrade" to
Anaheim that took the whole hub offline for 6 hours...

It's a denial-of-service attack from SPRINT to its customers.

Ehud

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