[852] in North American Network Operators' Group
Re: links on the blink (fwd)
daemon@ATHENA.MIT.EDU (Hans-Werner Braun)
Sat Nov 4 10:18:45 1995
From: hwb@upeksa.sdsc.edu (Hans-Werner Braun)
To: nathan@netrail.net (Nathan Stratton)
Date: Sat, 4 Nov 95 7:10:55 PST
Cc: nanog@merit.edu
In-Reply-To: <Pine.LNX.3.91.951104083049.20455C-100000@netrail.net>; from "Nathan Stratton" at Nov 4, 95 8:33 am
Good point. If there is no service model and penalties for bad
performance, at least there should be a possibility for short time
horizons.
I am really curious how service providers believe that, say, 12-24
months from now customers will still just put up with the current
situation. If I were them, I would plan for survival in that time
frame and get the right things under way *now*, and before someone
else changes things instead.
>On Fri, 3 Nov 1995, Hans-Werner Braun wrote:
>
>> I think Dave has the right idea here. Given the lousy overall network
>> performance that I (and others) are often seeing for months from
>> varieties of service providers, I think the service providers should be
>> forced to provide rebates. I frequently have 10% packet losses to get
>> from where I am to the Bay area (via New York). And my service
>> provider (CERFnet) is telling me that their service provider (Sprint)
>> is not even answering to their trouble reports.
>
>Well, I think the problem is that providers lock people in 1 and 2 year
>contracts so if people get bad service they are stuck. That is why I only
>have month to month service, if people don't like there T1 then they can
>quit. I think we need more providers to do that, I know of a lot users
>that are on providers that want to switch, but have 8 months left on
>their contract.
>
>Nathan Stratton CEO, NetRail, Inc. Your Gateway to the World!
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