[82754] in North American Network Operators' Group
RE: Cisco and the tobacco industry
daemon@ATHENA.MIT.EDU (Christopher L. Morrow)
Thu Jul 28 16:38:21 2005
Date: Thu, 28 Jul 2005 20:29:38 +0000 (GMT)
From: "Christopher L. Morrow" <christopher.morrow@mci.com>
In-reply-to: <EKECJMGPAACGOMIGLJJDMEJMFMAA.geoincidents@nls.net>
To: "Geo." <geoincidents@nls.net>
Cc: nanog@nanog.org
Errors-To: owner-nanog@merit.edu
On Thu, 28 Jul 2005, Geo. wrote:
>
> Jared,
>
> Have you ever actually tried to get the updates using this method? It really
> does take the better part of a week and no less than half a dozen emails or
> phone calls and then there is the begging...
if it's critical to your business you'd think you'd have a support
contract for it, eh? (or you decided that the 'better part of a week' and
associated risk was an acceptable cost to your business)
('you' in the royal sense, not 'you geo')
>
> Geo.
>
> George Roettger
> Netlink Services
>
>
> > Cisco always has provided free upgrades to non-contract holders
> >for security bugs.
> >
> > eg:
> >
> >http://www.cisco.com/en/US/products/products_security_advisory09186a008042d
> 51b.shtml
> >
> >-- snip --
> > Please have your product serial number available and give the URL of this
> notice as evidence of your entitlement to a free upgrade. Free upgrades for
> non-contract customers must be requested through the TAC.
> -- snip --
>
