[82747] in North American Network Operators' Group

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RE: Cisco and the tobacco industry

daemon@ATHENA.MIT.EDU (Geo.)
Thu Jul 28 16:11:58 2005

From: "Geo." <geoincidents@nls.net>
To: <nanog@nanog.org>
Date: Thu, 28 Jul 2005 15:46:41 -0400
In-Reply-To: <20050728190827.GB96030@puck.nether.net>
Errors-To: owner-nanog@merit.edu


Jared,

Have you ever actually tried to get the updates using this method? It really
does take the better part of a week and no less than half a dozen emails or
phone calls and then there is the begging...

Geo.

George Roettger
Netlink Services


>	Cisco always has provided free upgrades to non-contract holders
>for security bugs.
>
>	eg:
>
>http://www.cisco.com/en/US/products/products_security_advisory09186a008042d
51b.shtml
>
>-- snip --
> Please have your product serial number available and give the URL of this
notice as evidence of your entitlement to a free upgrade. Free upgrades for
non-contract customers must be requested through the TAC.
-- snip --


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