[8269] in North American Network Operators' Group
Re: Domain Rant.
daemon@ATHENA.MIT.EDU (Eric Germann)
Thu Mar 20 22:24:35 1997
Date: Thu, 20 Mar 1997 22:19:41 -0500
To: Sanjay Dani(maillists) <indus@professionals.com>
From: Eric Germann <ekgermann@cctec.com>
Cc: nanog@merit.edu
Not to mention the fact their automated pay by CC over the phone scam
doesn't recognize their invoice numbers...
At 07:01 PM 3/20/97 -0800, maillists wrote:
>
>> Add us to the list of 'paid and put on hold'. We host ipdmug.org, which
>> recently had the same thing happen. You can guess what a burden it was to
>> finally get matters resolved.
>
>I know this does not exactly belong here, several
>of our customers have reported spending days on hold
>just trying to reach a person at Network Solutions so
>their paid domain will not go on hold. I have heard
>from three such customers just today morning.
>
>It is worse if you paid for more than one domain in
>a single credit card transaction. There is no email
>receipt or a record that matches the money paid to
>a specific domain name.
>
>If anyone has ideas how to get Network Solutions
>to fix this operational problem _now_, so these
>domains do not go off line, please post here.
>
>
============================================================================
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Eric Germann Computer and Communications Technologies
ekgermann@cctec.com Van Wert, OH 45891
Phone: 419 968 2640
http://www.cctec.com Fax: 419 968 2641
Network Design, Connectivity & System Integration Services
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