[82104] in North American Network Operators' Group
Users don't fix their computers
daemon@ATHENA.MIT.EDU (Sean Donelan)
Fri Jul 8 15:56:46 2005
Date: Thu, 7 Jul 2005 07:51:48 -0400 (EDT)
From: Sean Donelan <sean@donelan.com>
To: nanog@merit.edu
Errors-To: owner-nanog@merit.edu
Although many users have changed their online habits, they haven't
necessarily fixed their machines, even as infected computers slow, often
to a crawl.
Twenty percent of users who had computer problems did not attempt a fix.
Among those who did, 29 percent waited a month or longer.
Two in five who tried to fix their machines did so on their own while
others needed help from a friend, family member or a professional repair
shop. In 20 percent of cases, the problem couldn't be fixed.
http://www.washingtonpost.com/wp-dyn/content/article/2005/07/06/AR2005070601578_2.html
