[78523] in North American Network Operators' Group
Re: Vonage service suffers outage
daemon@ATHENA.MIT.EDU (Randy Bush)
Mon Mar 7 10:28:39 2005
From: Randy Bush <randy@psg.com>
Date: Mon, 7 Mar 2005 05:28:10 -1000
To: Jon Lewis <jlewis@lewis.org>
Cc: nanog@merit.edu
Errors-To: owner-nanog@merit.edu
>> Amidst all the hoopla w.r.t. "port blocking" their service,
>> this outage couldn't have come at a worse time, methinks.
>>
>> The outage on Friday "left about half of its 500,000
>> subscribers without phone service for about 45 minutes"
>> and "... was caused by a glitch with a software upgrade
>> on Thursday night."
>>
>> http://www.detnews.com/2005/technology/0503/07/tech-109316.htm
>
> Nice story, but it doesn't explain why they had a similar looking outage
> at roughly the same time the day before. Maybe it wasn't quite the "first
> issue" they've ever had related to software upgrades.
of course none of us have ever had customer-affecting 'issues'
with software upgrades, system outages, ...
that's what makes this so newsworthy
randy
