[77347] in North American Network Operators' Group
Re: Regarding panix.com
daemon@ATHENA.MIT.EDU (Steve Sobol)
Tue Jan 18 20:13:50 2005
Date: Tue, 18 Jan 2005 17:13:28 -0800
From: Steve Sobol <sjsobol@JustThe.net>
To: Bruce Tonkin <Bruce.Tonkin@melbourneit.com.au>
Cc: North American Networking and Offtopic Gripes List <nanog@nanog.org>
In-Reply-To: <57AD40AED823A7439D25CD09604BFB54BB7CFD@balius.mit>
Errors-To: owner-nanog-outgoing@merit.edu
Bruce Tonkin wrote:
> Most major registrars and ICANN have direct contacts into the technical
> parts of Melbourne IT. I received notification from several parties
> via email (but I don't read email 24 hours a day).
Bruce,
Offlist, I have already given you some suggestions that I hope will be helpful
to your organization. Let me offer an additional suggestion: that in a
situation like this where you are, or one of your resellers is, involved in an
inappropriate transfer, there should be a method to escalate to the right
place. "the right place" doesn't necessarily have to be you, of course, but it
has to be someone with the authority to examine and fix the problem.
It's really not a customer service issue unless the company with the problem is
a customer of yours. And as we saw with Panix, you can get involved in a
situation that involves a company that has never done business with you.
HTH.
--
JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
Steven J. Sobol, Geek In Charge / sjsobol@JustThe.net / PGP: 0xE3AE35ED
"In case anyone was wondering, that big glowing globe above the Victor
Valley is the sun." -Victorville _Daily Press_ on the unusually large
amount of rain the Southland has gotten this winter (January 12th, 2005)
