[76963] in North American Network Operators' Group
RE: Network Operations Metrics
daemon@ATHENA.MIT.EDU (Alan Hannan)
Fri Jan 7 15:38:54 2005
From: "Alan Hannan" <alan@routingloop.com>
To: "'john jones'" <jonesy@everestkc.net>
Cc: <pete@kruckenberg.com>, <nanog@merit.edu>
Date: Fri, 7 Jan 2005 12:36:10 -0800
In-Reply-To: <0I9Y00HUWBIM2Y30@ksle966mailxc1.everestkc.net>
Errors-To: owner-nanog-outgoing@merit.edu
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Hi John,
I think that folly never developed into anything.
Pete may have better info.
Best,
Alan
_____
From: john jones [mailto:jonesy@everestkc.net]
Sent: Friday, January 07, 2005 6:42 AM
To: alan@routingloop.com
Cc: pete@kruckenberg.com; nanog@merit.edu
Subject: Network Operations Metrics
Alan and Pete,
I am looking for some network metrics or industry averages and came across
your thread of some time ago. You referenced some measurement metrics such
as those listed below. I am looking for industry standards to look through
and base some investigations on, do you know of any published key standards
that are available to use in research and analysis?
jonesy
* Peering and Transit Cost
* Peering and Transit Cost / bit
* Revenue
* Revenue/bit
* Change Management Practices and Successes
* Outages
* Ave Uptime/Device by Type
* Ave # Trouble Tickets / Time
* Customer Turnips/Month
* Customer Call hold times and call lengths
* Peering BW
* Peering Utilization
* Average Backbone Circuit Utilization
* Peak Backbone Circuit Utilization [maybe P95 of circuits, or top 20
busy]
* Packet Loss and Latency within network
* Packet Loss and Latency outside of network on Internet
* Devices managed
* # of employees required
* Ave # of employees / device
* Capex $$ / POP
* Capex $$ / bit or bps
* Traffic/Pop
* dialup hold times
* Ave Packet Size
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<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Hi =
John,<o:p></o:p></span></font></p>
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>I think that folly never developed =
into
anything.<o:p></o:p></span></font></p>
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Pete may have better =
info.<o:p></o:p></span></font></p>
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Best,<o:p></o:p></span></font></p>
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Alan<o:p></o:p></span></font></p>
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
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<p class=3DMsoNormal><b><font size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font =
size=3D2
face=3DTahoma><span style=3D'font-size:10.0pt;font-family:Tahoma'> john =
jones
[mailto:jonesy@everestkc.net] <br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Friday, January 07, =
2005
6:42 AM<br>
<b><span style=3D'font-weight:bold'>To:</span></b> =
alan@routingloop.com<br>
<b><span style=3D'font-weight:bold'>Cc:</span></b> pete@kruckenberg.com;
nanog@merit.edu<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> Network =
Operations
Metrics</span></font><o:p></o:p></p>
</div>
<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>Alan
and Pete, </span></font><o:p></o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>I</span></font>
<font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>am
looking for some network</span></font> <font size=3D2 face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>metrics or industry =
averages and
came across your thread of some time ago. You referenced =
some</span></font>
<font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>measurement</span></font>
<font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>metrics
such as those listed below. I am looking for industry standards to =
look
through and base some investigations on, do you know of</span></font> =
<font
size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>any
published key standards that are</span></font> <font size=3D2 =
face=3DArial><span
style=3D'font-size:10.0pt;font-family:Arial'>available to use in =
research and
analysis?</span></font><o:p></o:p></p>
<p><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>jonesy</span></font><o:p></o=
:p></p>
<p><font size=3D2 face=3DSymbol><span =
style=3D'font-size:10.0pt;font-family:Symbol'>·</span></font><font=
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'> </span></font>
<font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>Peering
and Transit Cost</span></font> <br>
<font size=3D2 face=3DSymbol><span =
style=3D'font-size:10.0pt;font-family:Symbol'>·</span></font><font=
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'> </span></font>
<font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>Peering
and Transit Cost / bit</span></font> <br>
<font size=3D2 face=3DSymbol><span =
style=3D'font-size:10.0pt;font-family:Symbol'>·</span></font><font=
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'> </span></font>
<font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'>Revenue</span></font>
<br>
<font size=3D2 face=3DSymbol><span =
style=3D'font-size:10.0pt;font-family:Symbol'>·</span></font><font=
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'> </span></font>
<font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'>Revenue/bit</span></font>
<br>
<font size=3D2 face=3DSymbol><span =
style=3D'font-size:10.0pt;font-family:Symbol'>·</span></font><font=
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'> </span></font>
<font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>Change
Management Practices and Successes</span></font> <br>
<font size=3D2 face=3DSymbol><span =
style=3D'font-size:10.0pt;font-family:Symbol'>·</span></font><font=
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'> </span></font>
<font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'>Outages</span></font>
<br>
<font size=3D2 face=3DSymbol><span =
style=3D'font-size:10.0pt;font-family:Symbol'>·</span></font><font=
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'> </span></font>
<font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>Ave
Uptime/Device by Type</span></font> <br>
<font size=3D2 face=3DSymbol><span =
style=3D'font-size:10.0pt;font-family:Symbol'>·</span></font><font=
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'> </span></font>
<font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>Ave
# Trouble Tickets / Time</span></font> <br>
<font size=3D2 face=3DSymbol><span =
style=3D'font-size:10.0pt;font-family:Symbol'>·</span></font><font=
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'> </span></font>
<font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'>Customer</span></font>
<font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'>Turnips/Month</span></font>
<br>
<font size=3D2 face=3DSymbol><span =
style=3D'font-size:10.0pt;font-family:Symbol'>·</span></font><font=
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'> </span></font>
<font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>Customer
Call hold times and call lengths</span></font> <br>
<font size=3D2 face=3DSymbol><span =
style=3D'font-size:10.0pt;font-family:Symbol'>·</span></font><font=
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'> </span></font>
<font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>Peering
BW </span></font><br>
<font size=3D2 face=3DSymbol><span =
style=3D'font-size:10.0pt;font-family:Symbol'>·</span></font><font=
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'> </span></font>
<font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>Peering
Utilization</span></font> <br>
<font size=3D2 face=3DSymbol><span =
style=3D'font-size:10.0pt;font-family:Symbol'>·</span></font><font=
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'> </span></font>
<font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>Average
Backbone Circuit Utilization</span></font> <br>
<font size=3D2 face=3DSymbol><span =
style=3D'font-size:10.0pt;font-family:Symbol'>·</span></font><font=
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'> </span></font>
<font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>Peak
Backbone Circuit Utilization [maybe P95 of circuits, or top 20 =
busy]</span></font>
<br>
<font size=3D2 face=3DSymbol><span =
style=3D'font-size:10.0pt;font-family:Symbol'>·</span></font><font=
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'> </span></font>
<font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>Packet
Loss and Latency within network</span></font> <br>
<font size=3D2 face=3DSymbol><span =
style=3D'font-size:10.0pt;font-family:Symbol'>·</span></font><font=
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'> </span></font>
<font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>Packet
Loss and Latency outside of network on Internet</span></font> <br>
<font size=3D2 face=3DSymbol><span =
style=3D'font-size:10.0pt;font-family:Symbol'>·</span></font><font=
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'> </span></font>
<font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>Devices
managed</span></font> <br>
<font size=3D2 face=3DSymbol><span =
style=3D'font-size:10.0pt;font-family:Symbol'>·</span></font><font=
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'> </span></font>
<font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>#
of employees required</span></font> <br>
<font size=3D2 face=3DSymbol><span =
style=3D'font-size:10.0pt;font-family:Symbol'>·</span></font><font=
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'> </span></font>
<font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>Ave
# of employees / device</span></font> <br>
<font size=3D2 face=3DSymbol><span =
style=3D'font-size:10.0pt;font-family:Symbol'>·</span></font><font=
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'> </span></font>
<font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>Capex
$$ / POP</span></font> <br>
<font size=3D2 face=3DSymbol><span =
style=3D'font-size:10.0pt;font-family:Symbol'>·</span></font><font=
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'> </span></font>
<font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>Capex
$$ / bit or bps</span></font> <br>
<font size=3D2 face=3DSymbol><span =
style=3D'font-size:10.0pt;font-family:Symbol'>·</span></font><font=
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'> </span></font>
<font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'>Traffic/Pop</span></font>
<br>
<font size=3D2 face=3DSymbol><span =
style=3D'font-size:10.0pt;font-family:Symbol'>·</span></font><font=
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'> </span></font>
<font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'>dialup</span></font>
<font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>hold
times</span></font> <br>
<font size=3D2 face=3DSymbol><span =
style=3D'font-size:10.0pt;font-family:Symbol'>·</span></font><font=
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'> </span></font>
<font size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>Ave
Packet Size</span></font> <o:p></o:p></p>
<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p> </o:p></span></font></p>
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