[76898] in North American Network Operators' Group
Re: Active and available abuse desks [OT]
daemon@ATHENA.MIT.EDU (Matt Hess)
Tue Jan 4 00:11:43 2005
Date: Mon, 03 Jan 2005 22:11:16 -0700
From: Matt Hess <mhess@solarius.org>
To: nanog@merit.edu
In-Reply-To: <41DA204C.9060609@solarius.org>
Errors-To: owner-nanog-outgoing@merit.edu
Was told this was off-topic.. oops!
Off-list replies please, thanks.
Matt Hess wrote:
>
> I'm curious as to what people feel is pro-active for the internet
> community as far as an available and active abuse desk goes.. As of late
> I run into more and more automated groups who I personally think are
> very wrong for forcing reports to come in via e-mail or web submission
> only.
>
> The argument I have been presented is that those ISP's should not have
> to offer an actual human being on an abuse desk for non-customers as
> they make no money on it.
>
> My take is that this is an inherent expense to having customers.. that
> expense is part of being involved with the internet and should be
> expected of a provider who wishes to be taken seriously in the internet
> community.
>
> *dons flame retardant.. well, everything*
>
> Matt Hess
>
