[76409] in North American Network Operators' Group
Service Contracts
daemon@ATHENA.MIT.EDU (Sam (Walter) Gailey)
Thu Dec 9 14:24:12 2004
From: "Sam (Walter) Gailey" <gaileywg@MANSFIELDCT.ORG>
To: "'nanog@merit.edu'" <nanog@merit.edu>
Date: Thu, 9 Dec 2004 14:23:38 -0500
Errors-To: owner-nanog-outgoing@merit.edu
This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.
------_=_NextPart_001_01C4DE24.958F4540
Content-Type: text/plain
Hi all,
Hopefully this is not too off-topic; I'm looking for guidance in penalty
clauses in service contract agreements. I run a small WAN for a town. We
have an internet T-1, an internal frame T-1, five point-to-point T-1's and a
small smattering of PVC's and low-bandwidth frame lines. I know we're small
change, but I've had lines down for as long as four days and gotten little
more than an apology from our current provider. Our contract expires soon
and I'd like the next one to have a few more teeth, as in "if you're down
for X hours you owe the customer a credit of X dollars."
Is this common practice? What are typical penalty clauses like? Any
guidance would be welcome, off-list is fine, I will summarize if people are
interested.
---Walter
------_=_NextPart_001_01C4DE24.958F4540
Content-Type: text/html
Content-Transfer-Encoding: quoted-printable
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML>
<HEAD>
<META HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
charset=3Dus-ascii">
<META NAME=3D"Generator" CONTENT=3D"MS Exchange Server version =
5.5.2653.12">
<TITLE>Service Contracts</TITLE>
</HEAD>
<BODY>
<P ALIGN=3DLEFT><FONT SIZE=3D2 FACE=3D"Arial">H</FONT><FONT SIZE=3D2 =
FACE=3D"Arial">i all,</FONT></P>
<P ALIGN=3DLEFT><FONT SIZE=3D2 FACE=3D"Arial">Hopefully this =
is</FONT><FONT SIZE=3D2 FACE=3D"Arial"> no</FONT><FONT SIZE=3D2 =
FACE=3D"Arial">t</FONT><FONT SIZE=3D2 FACE=3D"Arial"> too =
off-topic;</FONT> <FONT SIZE=3D2 FACE=3D"Arial">I</FONT><FONT SIZE=3D2 =
FACE=3D"Arial">'</FONT><FONT SIZE=3D2 FACE=3D"Arial">m looking for =
guidance in penalty</FONT> <FONT SIZE=3D2 =
FACE=3D"Arial">clauses</FONT><FONT SIZE=3D2 FACE=3D"Arial"> in service =
contract agreements.</FONT> <FONT SIZE=3D2 FACE=3D"Arial">I run a small =
WAN for a town.</FONT> <FONT SIZE=3D2 FACE=3D"Arial">We have an =
internet T-1, a</FONT><FONT SIZE=3D2 FACE=3D"Arial">n internal</FONT> =
<FONT SIZE=3D2 FACE=3D"Arial">frame</FONT><FONT SIZE=3D2 =
FACE=3D"Arial"></FONT> <FONT SIZE=3D2 FACE=3D"Arial">T-1</FONT><FONT =
SIZE=3D2 FACE=3D"Arial">, five</FONT> <FONT SIZE=3D2 =
FACE=3D"Arial">p</FONT><FONT SIZE=3D2 FACE=3D"Arial">oint-to-point =
T-1</FONT><FONT SIZE=3D2 FACE=3D"Arial">'</FONT><FONT SIZE=3D2 =
FACE=3D"Arial">s and a small smattering of PVC</FONT><FONT SIZE=3D2 =
FACE=3D"Arial">'</FONT><FONT SIZE=3D2 FACE=3D"Arial">s and =
low-bandwi</FONT><FONT SIZE=3D2 FACE=3D"Arial">d</FONT><FONT SIZE=3D2 =
FACE=3D"Arial">th frame lines.</FONT><FONT SIZE=3D2 FACE=3D"Arial"> I =
know we</FONT><FONT SIZE=3D2 FACE=3D"Arial">'</FONT><FONT SIZE=3D2 =
FACE=3D"Arial">re</FONT> <FONT SIZE=3D2 FACE=3D"Arial">small change, =
but I</FONT><FONT SIZE=3D2 FACE=3D"Arial">'</FONT><FONT SIZE=3D2 =
FACE=3D"Arial">ve had lines down for as long as four days and gotten =
little more than an apology</FONT><FONT SIZE=3D2 FACE=3D"Arial"> from =
our current provider</FONT><FONT SIZE=3D2 FACE=3D"Arial">. Our contract =
expires soon and I</FONT><FONT SIZE=3D2 FACE=3D"Arial">'</FONT><FONT =
SIZE=3D2 FACE=3D"Arial">d like the next one to</FONT> <FONT SIZE=3D2 =
FACE=3D"Arial">have a few more teeth, as in</FONT> <FONT SIZE=3D2 =
FACE=3D"Arial">"</FONT><FONT SIZE=3D2 FACE=3D"Arial">if you</FONT><FONT =
SIZE=3D2 FACE=3D"Arial">'</FONT><FONT SIZE=3D2 FACE=3D"Arial">re down =
for X hours you owe the customer a credit of X dollars</FONT><FONT =
SIZE=3D2 FACE=3D"Arial">.</FONT><FONT SIZE=3D2 =
FACE=3D"Arial">"</FONT></P>
<P ALIGN=3DLEFT><FONT SIZE=3D2 FACE=3D"Arial">Is this common =
practice?</FONT> <FONT SIZE=3D2 FACE=3D"Arial"></FONT> <FONT =
SIZE=3D2 FACE=3D"Arial">What are typical penalty clauses like?</FONT> =
<FONT SIZE=3D2 FACE=3D"Arial">Any guidance would be welcome, off-list =
is fine, I will summarize if people are interested.</FONT></P>
<BR>
<P ALIGN=3DLEFT><FONT SIZE=3D2 FACE=3D"Arial">---Walter</FONT></P>
</BODY>
</HTML>
------_=_NextPart_001_01C4DE24.958F4540--
