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Date: Sat, 04 Dec 2004 19:57:21 -0800 From: Jonathan Nichols <jnichols@pbp.net> To: North American Noise and Off-topic Gripes <nanog@merit.edu> In-Reply-To: <20041205035002.GB84018@puck.nether.net> Errors-To: owner-nanog-outgoing@merit.edu > > I didn't listen this week, but when this first aired (perhaps a year > ago or so?), this was a residental billing issue. The person > involved may not be employed there anymore, or not in the same > group, and likely not able to help with misbilling of dataservices > that has happened in the past. > Not only is it quite likely the person isn't there anymore (this is MCI after all) but emailing them would likely be fruitless or would result in a reply along the lines of "Please contact customer service." I actually had MCI residential quickly correct a billing mistake several years back. Was a lot less than $946.36, too.. I wish that I could have enlisted the media when SBC screwed up another T1 installation. I'm batting 0 for 3 with SBC so far, the most interesting one was them testing a circuit clear across town, insisting that it was mine. I'm sure many of you can beat me by miles, though..
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