[71981] in North American Network Operators' Group
Re: Teaching/developing troubleshooting skills
daemon@ATHENA.MIT.EDU (John Neiberger)
Mon Jun 28 10:19:32 2004
Date: Mon, 28 Jun 2004 08:18:02 -0600
From: "John Neiberger" <John.Neiberger@efirstbank.com>
To: <nanog@merit.edu>
Errors-To: owner-nanog-outgoing@merit.edu
>It's also important that one avoid:
>
>* The faulty assumption there is but one problem
>* Incorrectly-formed causal relationships (NANOG-L has some
> examples of these)
>* Making too many changes in one iteration
>* Attempting to tackle a system with more unknowns than are
> absolutely necessary.
These words should be hanging on a wall in every IT department. You
wouldn't believe how many times I've had to gently correct someone
because of these mistakes, particularly the first two.
John
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