[71676] in North American Network Operators' Group
Comcast east coast issues (was Re: what's going on with yahoo and gmail lately?)
daemon@ATHENA.MIT.EDU (Adam Rothschild)
Sun Jun 20 23:20:40 2004
Date: Sun, 20 Jun 2004 23:19:39 -0400
From: Adam Rothschild <asr+nanog@latency.net>
To: "Christopher L. Morrow" <christopher.morrow@mci.com>
Cc: Matthew McGehrin <mcgehrin@reverse.net>, nanog@nanog.org
In-Reply-To: <Pine.GSO.4.58.0406202346170.521@sharpie.argfrp.us.uu.net>
Errors-To: owner-nanog-outgoing@merit.edu
On 2004-06-20-19:54:30, "Christopher L. Morrow" <christopher.morrow@mci.com> wrote:
[...]
> do you have another channel to email the support aliases for the
> sites noted? Perhaps they are unaware of their 'issue' at this time?
> If you have then excellent, if you have not remember it's sometimes
> difficult to see a user's problem from the server side of the fence
I'd normally agree that NANOG isn't the best place for airing dirty
laundry concerning one's residential broadband connection, but this is
far more widespread than one might first think, maybe even bordering
on operationally relevant. And of course, the standard support
channels you speak of are less than closed in.
I've spoken to some large-ish content hosts who've been receiving a
slew of support tickets from Comcast customers in the Northern New
Jersey and Philadelphia metro areas, unable to access their sites,
beginning at or around last Friday.
I've done a little digging of my own, and it appears as though there's
some MTU/MSS-related weirdness going on. If anybody from Comcast is
listening, feel free to ping me offline for more details...
-a
