[70691] in North American Network Operators' Group
Re: Road Runner contact needed
daemon@ATHENA.MIT.EDU (Mark Jones)
Fri May 21 11:35:46 2004
Date: Fri, 21 May 2004 10:35:13 -0500
From: Mark Jones <markjo@netins.net>
To: nanog@merit.edu
In-Reply-To: <20040520130628.7D99.MARKJO@netins.net>
Errors-To: owner-nanog-outgoing@merit.edu
On Thu, 20 May 2004 13:12:18 -0500
Mark Jones <markjo@netins.net> wrote:
> Does anyone have a Road Runner contact, or can a RR.com representative
> contact me offlist? Thanks. I've had no response (other than auto-ack) from
> removal@security.rr.com or similar channels for more than a month.
Thanks to all who replied.
For reference -
I called the NOC listed at http://puck.nether.net/netops/nocs.cgi
and was transferred to someone that could answer my questions and explain
what was going on.
Apparently they DO read email sent to removal@security.rr.com, and
un-block within one business day - they just don't tell you about it. In
my case, it was a /24 that was blocked (mixture of dialup, dynamic dsl,
and static). My query for info resulted in the /24 being unblocked, then
later a trojaned customer spewed spam and got the /24 blocked again.
This was repeated a couple times, apparently. It might have been better
if I had specifically requested unblocking of just the one IP in there
that actually runs a mailserver - it likely would have stayed unblocked.
Mark A Jones
Systems Administrator
netINS, Inc. http://netins.net
(515) 830-0698 markjo@netins.net
