[70480] in North American Network Operators' Group
Re: Pay-As-You-Use High-Speed Internet?
daemon@ATHENA.MIT.EDU (Jim Segrave)
Mon May 17 04:40:31 2004
Date: Mon, 17 May 2004 10:39:37 +0200
From: Jim Segrave <jes@nl.demon.net>
To: "Jonathan M. Slivko" <jslivko@invisiblehand.net>
Cc: Steve Gibbard <scg@gibbard.org>, nanog@merit.edu
Reply-To: jes@nl.demon.net
Mail-Followup-To: Jim Segrave <jes@nl.demon.net>,
"Jonathan M. Slivko" <jslivko@invisiblehand.net>,
Steve Gibbard <scg@gibbard.org>, nanog@merit.edu
In-Reply-To: <40A54BC0.7000702@invisiblehand.net>
Errors-To: owner-nanog-outgoing@merit.edu
On Fri 14 May 2004 (18:44 -0400), Jonathan M. Slivko wrote:
>
> Steve,
>
> As for your point of the major cost for an ISP would be support. That is
> where I beg to differ, in my own experience working for this company on
> this project, it has required very little time to do actual support work
> to the end-user, provided that the Internet connection actually works.
Then you haven't worked for an ISP selling consumer DSL. Support eats
margins more than any other single factor - transit is getting
cheaper, equipment is getting cheaper in terms of
Euros/Mb/sec. Customers are getting more demanding and having more
problems than ever, for which they pick up the phone and expect
support.
--
Jim Segrave jes@nl.demon.net
