[69617] in North American Network Operators' Group
Re: SORBS Insanity
daemon@ATHENA.MIT.EDU (Matthew Sullivan)
Thu Apr 15 18:31:05 2004
Date: Fri, 16 Apr 2004 08:30:07 +1000
From: Matthew Sullivan <matthew@sorbs.net>
In-reply-to: <001101c42314$c6cd5500$0201090a@jeremy01>
To: Jeremy Kister <nanog-list@jeremykister.com>
Cc: nanog <nanog@merit.edu>
Errors-To: owner-nanog-outgoing@merit.edu
Jeremy Kister wrote:
>Hi Matthew,
>
>I highly appreciate your time in replying to my emails. I further
>appreciate you removing 64.115.0.0/16 from the sorbs duhl.
>
>One of my partners in crime sent the first email (via web-form) to sorbs on
>April 6th. On april 10th, I repeated. both were addressed from
>abuse@broadviewnet.net. I havent received anything further about these.
>
Most of the time we investigate them first - if the contact is from the
RIR PoC we contact them immediately (as soon as we get to the ticket of
course)
>On april 11th i helped a friend who is using 64.115.47.0/24 by filling out
>the web-form, addressed from sorbs.net@jeremykister.com. i received
>sorbs.net # 5799 on this. but again, this was only for that /24.
>
That's the one that I saw.
>on april 13th at about 7pm, i sent the following email to duhl@sorbs.net
>from jkister@broadviewnet.net
>
Ok didn't see this one - but it depends on the subject - I searched on
the IP in the subject in this case.
>>true dynamic ranges out of the 64.115.0.0/16 are:
>>
>>
<snip>
Got them and fixed up the DUHL.
>>to prevent further hysteria, dns now shows
>>"static-64-115-x-x.isp.broadviewnet.net". it would have been quite
>>simple to send an email to {abuse,ipadmin,isp-noc}@broadviewnet.net
>>(as listed in ARIN lookup), call our support line (as listed in ARIN,
>>whois, and our web site), or send us a letter (as listed on our web site,
>>and whois information) to confirm your unfounded opinions about our
>>network. Next time, you should give it a try; you may not receive such
>>emotional emails from frustrated Systems Engineers trying to deal with
>>worthless projects ran by ignorant half-wits.
>>
>As you can see I was quite frustrated at the time, and may have been a bit
>harsh. At that point i was dealing with the problem for 10 days -- and saw
>no end in sight.
>
End is awlways in sight, unfortunately not fast enough for some people -
there is always the option of mailing me direct - the problem is (as
always) I am probably the most busiest person at SORBS and have the
least time to deal with tickets - the last 48-72 hours have have left me
with time to answer 3 tickets.
All done now, I'll fix up the ticket closures when I get a chance.
Yours
Mat
