[69485] in North American Network Operators' Group
Re: Abuse mail boxese (was Re: Lazy network operators)
daemon@ATHENA.MIT.EDU (Steve Atkins)
Mon Apr 12 17:42:47 2004
Date: Mon, 12 Apr 2004 14:34:04 -0700
From: Steve Atkins <steve@blighty.com>
To: nanog@merit.edu
In-Reply-To: <Pine.LNX.4.44.0404122102160.4246-100000@server2.tcw.telecomplete.net>
Errors-To: owner-nanog-outgoing@merit.edu
On Mon, Apr 12, 2004 at 09:03:38PM +0100, Stephen J. Wilcox wrote:
> > According to the Washington Post
> >
> > America Online says it has seen a dramatic decline in spam over the
> > past month, due to improved filtering techniques and fear of
> > litigation under a new U.S. law. In a one-month period ending March
> > 20, customer complaints about spam nearly halved to 6.8 million per
> > day, the Time Warner Inc. unit said.
> >
> > http://www.washingtonpost.com/wp-dyn/articles/A3300-2004Apr11.html
>
> Presumably the 6.8m figure is how many users click the 'spam' button in the AOL
> mail client and not how many abuse complaints are sent in?
Probably, yes.
AOL isn't a huge source of abuse compared to most DSL/cable providers,
so probably aren't seeing a huge number of incoming legitimate abuse
complaints. Their users are a great source of complaints, via the
"this is spam" button, though, many of which are legitimate and most
of which are well targeted.
> I'd assume the former would be mostly automated and the latter ought to be
> looked at some how as it will include compromised host reports, spam sending etc
High four figures / day is as high as we usually see at big broadband
ISPs, though it can spike to five or ten times that occasionally.
Cheers,
Steve
--
-- Abuse desk automation: http://word-to-the-wise.com/abacus/
