[69439] in North American Network Operators' Group
Re: Lazy network operators
daemon@ATHENA.MIT.EDU (Stephen J. Wilcox)
Sun Apr 11 15:28:03 2004
Date: Sun, 11 Apr 2004 20:27:28 +0100 (BST)
From: "Stephen J. Wilcox" <steve@telecomplete.co.uk>
To: Paul Vixie <vixie@vix.com>
Cc: nanog@merit.edu
In-Reply-To: <g37jwmtt77.fsf@sa.vix.com>
Errors-To: owner-nanog-outgoing@merit.edu
On 11 Apr 2004, Paul Vixie wrote:
> on the other hand, i just want to say, many isp's are in business to make
> money not save the world, and if a stronger AUP would mean fewer customers,
> then the management team is going to have a very hard time justifying a
> stronger AUP to their shareholders.
Surely no coincidence then that their change in abuse policy occurs at a time
when they are cutting customer support by 30%:
http://www.theregister.co.uk/2004/04/07/ntl_jobs_cut/
Theres a followup discussing their poor CS queue times:
http://www.theregister.co.uk/2004/04/08/ntl_jobs_union/
so it seems when the going gets tough, the staff perceived to be non-essential
(indirect to the revenue stream) are going!
No surprise I guess
Steve
