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Date: Tue, 30 Mar 2004 13:32:28 -0600 From: Chris Adams <cmadams@hiwaay.net> To: nanog list <nanog@merit.edu> Mail-Followup-To: Chris Adams <cmadams@hiwaay.net>, nanog list <nanog@merit.edu> In-Reply-To: <4069B917.8050100@ai.net> Errors-To: owner-nanog-outgoing@merit.edu Once upon a time, Deepak Jain <deepak@ai.net> said: > APC is very good about replacing equipment that might be their fault. > Even after warranty. I've never seen another company with as smart, > techncial staff available quickly. Too bad no one has any real > experience with their big gear to see if its supported as well. We've got a APC power strip (20A vertical "zero U" mount with 14 outlets) that failed (possibly from heat). The circuit breaker tripped and would not reset. Their response was that we had too much plugged in (never mind that we switched to a different 20A strip and it is working fine on a 20A breaker) and that while they would replace it, if the replacement failed they would NOT replace it. I prefer APC for small UPSes, but I'm not impressed by support on a simple power strip. -- Chris Adams <cmadams@hiwaay.net> Systems and Network Administrator - HiWAAY Internet Services I don't speak for anybody but myself - that's enough trouble.
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