[68613] in North American Network Operators' Group
Re: who offers cheap (personal) 1U colo?
daemon@ATHENA.MIT.EDU (Petri Helenius)
Mon Mar 15 04:07:40 2004
Date: Mon, 15 Mar 2004 11:06:44 +0200
From: Petri Helenius <pete@he.iki.fi>
To: Paul Vixie <vixie@vix.com>
Cc: nanog@merit.edu
In-Reply-To: <g3vfl64oql.fsf@sa.vix.com>
Errors-To: owner-nanog-outgoing@merit.edu
Paul Vixie wrote:
>
>at scale, with things as they now are, i simply don't believe this. with
>a 10000:1 ratio (daily customers to onduty clues), it is never going to be
>possible to contact every customer out of band (by phone, that is) when they
>need to be told how to de-virus their win/xp box. not for $30/month. you
>can fiddle with the ratio -- 800:1 may work -- and you might be able to hire
>clues very cheaply for a while -- but not at scale.
>
>i'd love to be proved wrong on this point.
>
>
I see this as a two different processes. There are definetly some
individuals who have no help whatsoever with their computers and need
the abuse/helpdesk to walk them through the disinfecting process.
However in my experience these are only a small fraction of the
population with infected machines. It really solves 90%+ of the problem
by just getting the message to the individual that they have a problem
and they´ll find somebody to fix it for them.
Pete
