[68184] in North American Network Operators' Group
Re: UUNet Offer New Protection Against DDoS
daemon@ATHENA.MIT.EDU (Deepak Jain)
Thu Mar 4 13:34:29 2004
Date: Thu, 04 Mar 2004 13:33:28 -0500
From: Deepak Jain <deepak@ai.net>
To: "Lumenello, Jason" <jlumenello@xo.com>
Cc: Suresh Ramasubramanian <suresh@outblaze.com>,
Randy Bush <randy@psg.com>, nanog@merit.edu
In-Reply-To: <0A6515AF81DFD84582280B1E2666FEAE024C2EAA@ILCHICVEXC006.mail.inthosts.net>
Errors-To: owner-nanog-outgoing@merit.edu
They also are not guaranteeing that opening up the ticket won't take
more than 15 minutes. I know a number of networks (when they hear you
want to open a ticket for something important), put you on hold,
call/page whoever it is and then take 10 minutes to open a ticket.
I know I may be nitpicking, but having been on hold BEFORE I've opened a
ticket doesn't make me very happy with time-sensitive SLAs.
DJ
Lumenello, Jason wrote:
> No, but it sounds like SLA payouts are made in the event that they fail
> to respond in 15 minutes after a call is made. Maybe I am
> misinterpreting their SLA, but this seems much different then offering
> blanket payments for DoS down time.
>
> I will give them credit for guaranteeing a response in 15 minutes or
> less. Now is a response the opening of a ticket or the null routing of
> the attack traffic in 15 minutes?
>
> Jason
>
>
>>-----Original Message-----
>>From: Suresh Ramasubramanian [mailto:suresh@outblaze.com]
>>Sent: Wednesday, March 03, 2004 7:21 PM
>>To: Randy Bush
>>Cc: nanog@merit.edu; Lumenello, Jason
>>Subject: Re: UUNet Offer New Protection Against DDoS
>>
>>Randy Bush [3/4/2004 6:40 AM] :
>>
>>
>>>i think the north american idiom is putting your money where your
>>>mouth is.
>>
>>Thank you. That's exactly what I was driving at.
>>
>>Hmm.. one of the people in that "we've been doing this too" thread was
>>XO. Do I take it then that XO provides for DDoS downtime in its SLA?
>>
>>--
>>srs (postmaster|suresh)@outblaze.com // gpg : EDEDEFB9
>>manager, outblaze.com security and antispam operations
>
>
>
