[65739] in North American Network Operators' Group
Re: Need Contact at RoadRunner
daemon@ATHENA.MIT.EDU (Suresh Ramasubramanian)
Fri Dec 5 18:49:40 2003
Date: Fri, 05 Dec 2003 18:48:36 -0500
From: Suresh Ramasubramanian <suresh@outblaze.com>
To: william@elan.net
Cc: micah@style.net, NANOG <nanog@merit.edu>
In-Reply-To: <Pine.LNX.4.44.0312051603150.10148-100000@sokol.elan.net>
Errors-To: owner-nanog-outgoing@merit.edu
william@elan.net writes on 12/5/2003 7:24 PM:
> did not even record whey thy blocked him. Not only should they have recorded
> it but perhaps had a location where Tom could find that:
> 1. He's being blocked
> 2. Why he is being blocked with particular example of abuse that caused it
> 3. How long will block last or what steps he should take if he corrected
> the problem to notify and get the block removed
Roadrunner bounce messages are quite verbose and explanatory. And
http://security.rr.com has a lot more.
[micah mcneily]
> I have also had some blocking taking place. Mail was sent to spamblock @
> rr.com two days ago without any response although we did have ticket
> generation.
They say to email removal@security.rr.com at
http://security.rr.com/mail_blocks.htm
I do guess they should automate a lot of their unblocking process as
well - especially unblocking the open relay / open proxy type blocks,
that can be trivially automated (click here to schedule a retest of your
IP, etc). That might cut down on a whole lot of their load.
srs
--
srs (postmaster|suresh)@outblaze.com // gpg : EDEDEFB9
manager, outblaze.com security and antispam operations
