[62822] in North American Network Operators' Group
Re: Windows updates and dial up users
daemon@ATHENA.MIT.EDU (Henry Yen)
Tue Sep 23 11:03:04 2003
Date: Tue, 23 Sep 2003 11:01:36 -0400
From: Henry Yen <henry@AegisInfoSys.com>
To: Owen DeLong <owen@delong.com>
Cc: nanog@merit.edu
Mail-Followup-To: Owen DeLong <owen@delong.com>, nanog@merit.edu
In-Reply-To: <2147483647.1064224977@imac-en0.delong.sj.ca.us>; from Owen DeLong on Mon, Sep 22, 2003 at 10:02:57AM -0700
Errors-To: owner-nanog-outgoing@merit.edu
On Mon, Sep 22, 2003 at 10:02:57AM -0700, Owen DeLong wrote:
> > Ok then different idea, assuming that we're all agreed its MS's
> > responsibility to ensure users are patched promptly and without extra
> > cost to the end user.
>
> The problem is that while we agree, Micr0$0ft does not. They feel they
> should
> have no "responsibility" whatsoever to the end user beyond cheerfully
> refunding
> their money if they decide to stop using Windows.
Microsoft does not issue refunds if you stop using Windows, whether or
not you were satisfied with the XPerience.
My interactions with Microsoft have never been "cheerful", which is a
state mostly reserved for New Product Launch(tm) parties and advertisements.
Nor can one readily obtain a refund from an OEM, even if you never
use Windows and reject the EULA (http://windowsrefund.net/index2.php).
--
Henry Yen Aegis Information Systems, Inc.
Senior Systems Programmer Hicksville, New York
