[62626] in North American Network Operators' Group
Looking for clue at NetSOL/Verisign
daemon@ATHENA.MIT.EDU (Matthew S. Hallacy)
Sat Sep 20 06:35:01 2003
Date: Sat, 20 Sep 2003 05:33:29 -0500
From: "Matthew S. Hallacy" <poptix@techmonkeys.org>
To: nanog@merit.edu
Errors-To: owner-nanog-outgoing@merit.edu
Is there anyone with a clue at verisign who's able to actually repair
a broken entry in their database? I've got a companies domain name that
seems to be stuck with nameservers listed in whois, but none in the .com
zone.
This means that everything for this companies domain is hitting the sitefinder
crap, mail is being rejected, etc.
A call to netsol got me a rather clueless person who claimed that sitefinder
was created by ICANN, and that it's normal for a domain to have no nameservers
for up to 3 days when changing name server entries. (instead of an immediate
transition)
I had this problem before with the exact same set of nameservers, it required
a week worth of calls to verisign and a threat of legal action before someone
manually touched something in their database to fix it. Unfortunately they
claimed at the time that it was normal, and the changes had been processed
normally (after a week!), so I have no contact information for the clued
person who fixed it.
--
Matthew S. Hallacy FUBAR, LART, BOFH Certified
http://www.poptix.net GPG public key 0x01938203
