[61480] in North American Network Operators' Group
RE: Sprint NOC? Are you awake now?
daemon@ATHENA.MIT.EDU (Mark Borchers)
Fri Aug 29 10:22:04 2003
From: "Mark Borchers" <mborchers@igillc.com>
To: "'neal rauhauser'" <neal@lists.rauhauser.net>
Cc: <nanog@merit.edu>
Date: Fri, 29 Aug 2003 09:21:40 -0500
In-Reply-To: <3F4F2799.F7AEA0DD@lists.rauhauser.net>
Errors-To: owner-nanog-outgoing@merit.edu
Sprint's support contact structure is rather specialized, rather
than one-size-fits-all.
http://www.sprint.net/contacts.html
Could you kindly verify that you've tried the right place before
sending NANOG to General Quarters?
Thanx
> I didn't know their NOC number, puck.nether.net is down,
> normal phone channels lead to voicemail jail. Sorry to
> disturb your morning but its much easier to complete by 0600
> than to have five counties worth of users dialing a phone
> right next to where you're working.
>
> Simon Lockhart wrote:
> >
> > On Fri Aug 29, 2003 at 04:10:27AM -0500, neal rauhauser wrote:
> > > I've just upgraded a Cisco 7206 for a customer with a DS3 and
> > > we're now ready to take full routes. No one is answering
> at support,
> > > email has gone unanswered for thirty minutes - if someone at the
> > > Sprint NOC is awake please call Neal or Mike at
> 402-426-6136 - we'd
> > > really like to get this done before customers start waking up ...
> >
> > Since when was nanog a way to get in touch with NOCs?
> >
> > Simon
> > --
> > Simon Lockhart | Tel: +44 (0)1628 407720
> (x37720) | Si fractum
> > Technology Manager | Fax: +44 (0)1628 407701
> (x37701) | non sit, noli
> > BBC Internet Operations | Email: Simon.Lockhart@bbc.co.uk
> | id reficere
> > BBC Technology, Maiden House, Vanwall Road, Maidenhead. SL6 4UB. UK
>
> --
> mailto:neal@lists.rauhauser.net
> phone:402-301-9555
> "After all that I've been through, you're the only one who
> matters, you never left me in the dark here on my own" -
> Widespread Panic
>
