[61466] in North American Network Operators' Group
QWEST...STOP CALLING ME WITH.......
daemon@ATHENA.MIT.EDU (Gerardo Gregory)
Fri Aug 29 06:38:47 2003
In-Reply-To: <Pine.LNX.4.21.0308282304440.12333-100000@gato.kotovnik.com>
From: "Gerardo Gregory" <ggregory@affinitas.net>
To: nanog@merit.edu
Date: Fri, 29 Aug 2003 05:27:28 -0500
Errors-To: owner-nanog-outgoing@merit.edu
Anyone that works for Qwest (Spirit of Service.....HA HA HA HA HA) and can
actually stop having your clueless NOC personnel from calling me at the
flipping early hours of the morning because your non working proactive
monitoring system keeps opening pro active tickets. No one has yet to
verify that at any of the countless times (yes this little ordeal has been
going on for months now) that your so called pro active monitoring system
opens a ticket that it has ever been right.
Ever heard of false positives????????
Funny that your pro active ticket has never really detected an actual issue,
because when these do happen it takes over a couple of hours to get anyone
to begin the troubleshooting process.
Is it customary for Qwest to call customers at 2, 3, 4, or 5 AM to tell them
that they have a ticket opened by their pro active system?
Here is a concept....get the proactive ticket, pull the interface, or look
at the circuit before calling your customers...now that would be a Spirit of
Service.
What you are doing now is the spirit of laziness........
Gerardo A. Gregory
Manager Network Administration and Security
402-970-1463 (Direct)
402-850-4008 (Cell)
------------------------------------------------
Affinitas - Latin for "Relationship"
Helping Businesses Acquire, Retain, and Cultivate
Customers
Visit us at http://www.affinitas.net
