[60270] in North American Network Operators' Group
Proper Protocol for Dealing with Unresponsive Contacts?
daemon@ATHENA.MIT.EDU (Patrick Muldoon)
Tue Aug 5 10:14:08 2003
From: Patrick Muldoon <doon@inoc.net>
To: nanog@merit.edu
Date: Tue, 5 Aug 2003 10:13:25 -0400
Errors-To: owner-nanog-outgoing@merit.edu
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Greetings,=20
What is the proper way to deal with a company that is unresponsive to any f=
orm=20
of contact. IE they have outdated information on their ip assignments, boun=
ce=20
every piece of e-mail that I send? (including postmaster@ which is where th=
e=20
bounce message come from).
Here is the situation I am facing. We just registered a new domain=20
(tigerny.net/com) for a project we are working on . It appears that a=20
company, in this case Tigerfund.com has a Microsoft Domain called TIGERNY. =
=20
Well due to the the helpful setting in Windows that says register this=20
connection in dns (Or something along those lines). We are now seeing 1000'=
s=20
of failed update attempts to our nameservers per day from all of the=20
Tri-State area, mostly cable-modem networks, but also coming from AS5703, =
as=20
these machines try in vain to update the dns information.=20
As None of the contact information is correct, I have yet to be able to=20
contact a human being, in an attempt to get this corrected.=20
What should my next steps be? My thought is to go to their upstream (AS811=
2)=20
and try to get contact through them. If it was just a a couple places tha=
t=20
this traffic was being sourced from I would just null route them, but since=
=20
it is all over the place, mostly coming from dynamic ip blocks in RR and=20
Cablevision's cable modem networks, it makes blocking it at our edge rather=
=20
difficult, if not impossible.=20
Thanks in advance for any suggestions,
=2D -Patrick=20
=2D --=20
Patrick Muldoon
Network/Software Engineer
INOC (http://www.inoc.net)
PGPKEY (http://www.inoc.net/~doon)
Key fingerprint =3D 8F70 6306 F0A7 B8DA BA95 76C4 606A 7DC1 370D 752C
"Back off Man!, I'm a scientist"=20
Peter Vinkman
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