[55954] in North American Network Operators' Group
Re: Genuity/L3 "Motion Granted"?
daemon@ATHENA.MIT.EDU (Martin Hannigan)
Wed Feb 19 13:48:44 2003
Date: Wed, 19 Feb 2003 13:40:48 -0500
From: Martin Hannigan <hannigan@fugawi.net>
To: "Stephen J. Wilcox" <steve@telecomplete.co.uk>
Cc: chuck goolsbee <chucklist@forest.net>, nanog@merit.edu
In-Reply-To: <Pine.LNX.4.44.0302191812570.1489-100000@MrServer>
Errors-To: owner-nanog-outgoing@merit.edu
On Wed, Feb 19, 2003 at 06:17:19PM +0000, Stephen J. Wilcox wrote:
>
> I received a document with an attached "exhibit 1" in december listing my
> genuity service contract which was for "contracts to be assumed and assigned to
> purchaser"
>
> .. some others have since come but i've not had the one you mention. perhaps its
> in the post?
>
>
> from what i can see all genuity staff are either gone or assimilated, i think
> you would be best
>
> a) opening a support ticket in the usual way
> b) try level3 customer service (i got this number before as a genuity cust
> 1-800-958-2945)
c) Take the legal matter to your telecom attorney and let them tell you
your standing. These are complex legal issues that I wouldn't rely on
the NOC number to get an answer. Level 3 Legal doesn't work for the
customers. They work for Level 3.
[ arguments of good customer service stipulated ]
-M
