[55794] in North American Network Operators' Group
Re: Spam Cost Resources [ trustworthy ]
daemon@ATHENA.MIT.EDU (Alif The Terrible)
Mon Feb 10 22:44:45 2003
Date: Mon, 10 Feb 2003 21:44:02 -0600 (CST)
From: Alif The Terrible <measl@mfn.org>
To: Martin Hannigan <hannigan@fugawi.net>
Cc: nanog@nanog.org
In-Reply-To: <20030210204034.GA18779@fugawi.net>
Errors-To: owner-nanog-outgoing@merit.edu
On Mon, 10 Feb 2003, Martin Hannigan wrote:
>
> Does anyone have a resource that they believe in when it
> refers to how much spam really costs Network operatos?
>
> http://www.nytimes.com/2003/02/09/magazine/09SPAM.html
>
> I'm trying to do some validation. Thanks.
>
> -M
Hi Martin,
I just did these numbers a little over two months ago, as
justification for another head count (cheaper to have more heads as we shut
down fewer people). Each complaint costs us about $3.50, and each "case"
(more than 5 complaints get a case) costs us around $8.00. The costs
associated with actually working a case varied wildly, depending on whether
we shut the customer down (worst case), have to repetitively threaten to shut
them down, etc... The "Average" case cost us $35.00 to work, but, as I said
above, this takes a LOT of things into account.
Please feel free to use these numbers, but strip identifying data, as the
name associated with them (obviously) did not, and will not, consent to this
stuff leaving the company.
//Alif
